Apex Claims
§ 01 — The practice

A quieter way through a motor claim.

Apex Claims is a UK accident management practice. Fault or non-fault, one handler opens the file and stays with it until it closes — no queues, no cold calls, no data sold on.

§ 02 — Character

Three things it may help
to know about us.

The claims industry has earned a reputation for cold calls, hidden fees and sold-on data. We built Apex to be the opposite of all of that.

01

One handler, start to finish

No call-centre queues, no re-explaining your case. The person you speak with on day one is the person who closes your file.

02

You never pay us

Where liability sits with the third party — as it does in every case we accept — our costs are recovered from their insurer. Not from you, not from your policy.

03

We won't chase you

No cold calls, no SMS spam, no data sold on. If you call us, we work for you. If you don't, we leave you alone.

§ 03 — The file

What we open on
your behalf.

Every accident becomes a single file, kept by a single case handler. Recovery, repair, hire, correspondence with the third-party insurer, engineer reports, medical referrals — all in one place, all in your name.

You are copied on nothing you don't need to see, and asked for nothing we already have. When it closes, you receive a short written summary.

Read the full protocol
Overhead photograph of car keys, a fountain pen, an open leather notebook and a UK motor insurance document
Plate 02 · The desk
§ 04 — Record

The record,
in figures.

Twelve months of closed non-fault files, audited by our accountants. No selection, no vanity metrics.

1,000+
Customers served
Drivers looked after across the UK
100%
Recovery success
Every accepted file resolved for the client
4.9 / 5
Service rating
Averaged across published client reviews
3.4 hrs
Median time to replacement vehicle
From first call to keys in hand
§ 05 — Coverage

Nationwide,
answered locally.

A recovery vehicle is dispatched from the nearest of forty-two partner yards. Wherever the accident happened, someone we know is on their way.

  • London
    SE · E · N · W · SW
    01
  • Manchester
    Greater Manchester
    02
  • Birmingham
    West Midlands
    03
  • Leeds
    West Yorkshire
    04
  • Liverpool
    Merseyside
    05
  • Glasgow
    Central Belt
    06
  • Bristol
    South West
    07
  • Newcastle
    Tyne & Wear
    08
  • Sheffield
    South Yorkshire
    09
  • Nottingham
    East Midlands
    10
  • Cardiff
    South Wales
    11
  • Edinburgh
    Lothian
    12
§ 06 — Comparison

What changes when
you call us first.

A line-by-line comparison of the same non-fault claim, run through Apex against a standard insurer route.

01Who you speak to
ApexOne handler for the life of the file
TypicalA rotating call-centre queue
02What it costs you
ApexNothing — recovered from the at-fault insurer
TypicalExcess up front, premium up after
03Your no-claims bonus
ApexUntouched — no claim placed on your policy
TypicalPlaced at risk from day one
04Replacement vehicle
ApexLike-for-like, delivered — usually same day
TypicalCourtesy hatchback, if any
05How we contact you
ApexOnly when there is something to tell you
TypicalAutomated updates, cross-sold policies
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